Privacy Policy
Effective date: October 23, 2026
This policy explains what information the support ticket bot (the "Bot") collects when you use it on a Discord server, how that information is used, and what choices you have. By opening a ticket you agree to this policy.
1. Who runs the Bot
The Bot is operated by its developer and the owners of the Discord server where it is installed (together, "we"). You can contact the developer on Discord: as7r0.
2. Information we collect
| Information | When |
|---|---|
| Your Discord user ID and username | When you open a ticket or send a message in one. |
| The messages you and the Bot (and, in early tickets, staff) send in your ticket, with timestamps | While the ticket is open, and in a transcript saved when it closes. |
| Your question and the staff answer | In the first 30 tickets only, when a staff member replies. These are saved so the AI can answer similar questions later. |
| A ticket number and your user ID | Stored in the ticket channel's topic while the ticket is open, and in temporary records used to close tickets. |
We do not collect your email address, phone number, payment details or password. Please do not include sensitive personal information in a ticket. If you do, it may be saved as described in this policy.
3. How we use it
- To answer your support request and run the ticket system.
- To let the AI find relevant information when answering you.
- To let staff review how tickets were handled, and to improve the knowledge the AI uses.
- To prevent abuse of the ticket system.
4. Automated (AI) support
Tickets are answered by an artificial intelligence system. From ticket 31 onward, tickets are handled by the AI only, and staff are not part of the conversation. Staff may read the saved transcript afterwards. In the first 30 tickets, staff may join, and their answers may be saved to help the AI. If the AI cannot solve your problem, it will tell you to contact staff directly, and the ticket will be closed automatically. The AI can make mistakes, so please check important information with staff.
5. Services that receive your information
| Service | Purpose |
|---|---|
| Discord | The platform where the Bot and tickets run. Discord's own terms and privacy policy apply. |
| Anthropic | Your ticket messages and relevant knowledge excerpts are sent to its API to generate the AI's replies. Anthropic's own terms and privacy policy apply. |
| Upstash | Stores the knowledge base, the saved staff answers from the first 30 tickets, and the ticket counter. |
| Cloud hosting provider | Runs the Bot. |
We do not sell your information.
6. How long we keep it
- Ticket channels are deleted when a ticket closes.
- Transcripts stay in the server's private log channel until the server staff delete them.
- Saved question-and-answer pairs from the first 30 tickets stay in our database until we delete them.
7. Your choices
You can ask us to delete your saved transcript or any saved question and answer that came from your ticket by messaging as7r0 on Discord. Please include your Discord username and, if you know it, your ticket number. We will do this within a reasonable time. Information that has already been sent to Anthropic or Discord is covered by their policies.
8. Security
We keep access keys private and limit who can read transcripts, but no system is completely secure and we cannot guarantee absolute security.
9. Children
The Bot is only for people who meet Discord's minimum age requirement. We do not knowingly collect information from children under that age. If you believe a child has used the Bot, contact us and we will delete their information.
10. Changes
We may update this policy. The effective date above shows when it last changed. Continued use of the Bot after a change means you accept the updated policy.
11. Contact
Questions or requests: message as7r0 on Discord.